19-114 FINDING COMMON GROUND: MANAGING CONFLICT
Andrea Molberg, Mondays 2 - 4 pm
Sonoran Room, February 25, March 4, 11, 18, 25
As you know, conflict is both difficult and common. In this course, you will get a practical understanding of what sparks conflict and what makes it difficult to manage. Additionally, specific approaches, tips, and skills for effectively handing tough interactions will be discussed. Classes will focus on choosing a conflict management style for the situation, eliminating conflict resolution barriers, reducing defensiveness, using helpful words and phrases, and finding workable solutions to improve relationships.